Terms of business

Who we are

Enquro is a trading name of [Legal entity name], [Registered address], [Company number] ("we", "us"). You can contact us on WhatsApp or by phone on 07830 766 347.

These terms

These terms apply when a business ("you") buys services from us. They are for business customers only. By accepting a proposal or paying an invoice, you agree to them.

Our services

We provide the services in your chosen plan, as described on our pricing page at the time you sign up: website build and hosting, enquiry handling, quote follow-ups, review requests and any other features in your plan. Anything not listed is out of scope and can be quoted separately.

Build first, pay if you keep it

We build and set up your plan before you pay. You then have a trial period, agreed with you in writing, to use it on real enquiries. If you decide to keep it, you pay the setup fee and your monthly plan starts. If you don't, you owe nothing and we take the site down.

Fees and payment

Setup fees are paid once, when you decide to keep the service. Monthly fees are paid in advance on the same date each month. All prices are in GBP. If a payment fails, we'll tell you and give you 14 days to pay before we pause the service.

Term and cancellation

After setup, your plan runs month to month with no minimum term. Either of us can cancel with 30 days' written notice (WhatsApp or email is fine). The service continues until the end of the notice period.

Your domain, content and website

Your domain name is registered in your name and belongs to you. Content you supply (text, photos, logos) stays yours. When your plan is paid up and you leave, we give you a copy of your website's files and content. Our software that runs the enquiry system remains ours.

Your responsibilities

You'll give us accurate information about your business, have the right to any content you send us, reply to your own customers, and use the review and follow-up features fairly and lawfully.

Messages to your customers

Messages we send for you (replies, follow-ups, review requests) only go to people who contacted you or are your customers. We follow quiet hours, honour every STOP request, and never ask only happy customers for reviews.

Availability

We aim to keep everything running all the time, but we rely on third parties (hosting, WhatsApp, phone networks) and can't promise it will never be interrupted. We'll fix problems as quickly as we reasonably can.

Liability

Nothing in these terms limits liability that can't be limited by law. Otherwise, our total liability to you in any 12 months is limited to the fees you paid us in those 12 months, and we're not liable for indirect loss, such as loss of profit or business.

Data protection

When we handle your customers' personal data, we do so on your behalf as your processor, under our data processing terms.

Changes

We may update these terms or our prices. We'll give you at least 30 days' notice of any change that affects you, and you can cancel before it takes effect.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.