Privacy policy

Who we are

Enquro is a trading name of [Legal entity name], [Registered address], [Company number] ("we", "us"). You can contact us on WhatsApp or by phone on 07830 766 347.

We are the data controller for the personal data described here.

What we collect

• Contact details you give us when you message, call or email us.
• Business details when you become a customer.
• Basic technical data when you visit this website, such as anonymous visit statistics.
• Publicly available business contact details (for example, from Companies House or your own website) when we contact businesses about our services.

Why we use it

• To reply to you and provide our services (contract).
• To keep records and meet legal duties (legal obligation).
• To tell businesses about services relevant to them (legitimate interests). You can opt out at any time.

Who we share it with

Only service providers who help us run the business, such as hosting, email and messaging providers, under contract. We never sell personal data.

How long we keep it

Customer records for as long as you're a customer plus 6 years for tax and legal reasons. Enquiries that don't become customers for up to 2 years. Opt-out requests are kept permanently so we never contact you again.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, object to how we use it, or opt out of marketing at any time. Message us and we'll respond within one month. You can also complain to the Information Commissioner's Office (ico.org.uk).

Customers' customers

When we handle your customers' data for you (for example, enquiries from your website), you are the controller and we are your processor. See our data processing terms.